I was always told that being a Jack, (or Jill) of all trades was a bad thing. You should just focus on one thing and do it well. Seems like times have changed. Some employers are saying they are having a hard time finding people with the right skills because they’re looking for people with multiple skills. And that isn’t always easy to find.
There’s a new trend in hiring. Companies want workers who can handle several different jobs for a number of reasons. For one thing, it cuts down on hiring. Employers say they would rather wait until the right person comes along who has all of the skills they need. Sometimes this means speaking several languages and being proficient at several different jobs. They would rather hire one person to do all of the jobs than hire multiple employees to do each individual job. And they’re willing to wait for that perfect person to come along.
This puts a huge burden on those job seekers sending out resumes. Call center workers no longer just answer the phones. Now they also need to be able to sell when customers call in. For example, if customers are calling in to buy a kitchen appliance, the call center operators must be able to convince them to buy a warranty or utensils too. [Read more...]